This shipping policy applies to both of our sites: Joyous Home, and Seasons at Home Magazine. Please read the FAQ on our conferences if applicable. Please read below on international shipping.
Customer Service is the MOST important part of our business. We are happy to spend time with you by phone or email answering questions before you buy your machines with us. Our customers get service that continues with the support of using their new machine(s). We want our customers happy, so please read our policies.
SHIPPING AND HANDLING FEES
Do you ship international orders?
We ship our magazines and some products internationally. Bosch, Nutrimill, Pressure Cookers etc., are not shipped internationally. International shipping for magazines must be correct. If USPS determines significant higher amount than what is on the shipping estimate, we will email for the additional shipping. If we don’t hear back within 5 days, the order will be canceled. Thank you for understanding.
How is the item shipped?
USPS. Machines are drop shipped by UPS. If there is an unusual delay, you will be notified. We do not estimate the date of arrival. Your order will be marked to ‘shipped’ on the site status. If there is a tracking number, we will send it via email, if asked.
Insurance: If you would like the order to be insured, you must email so we can quote you insurance. We can collect the insurance money via PayPal.
Orders ship within 7-10 business days of placing the order.
In most cases we will get the orders out sooner, but being a small family business, and homeschooling family, please allow us this much time.
Free shipping does not apply to clearance items, Canada, AK, HI, and International orders. If you have trouble ordering out of country, please email me with your order.
Free Shipping is to the lower 48 states. UPS and Fed Ex Home Delivery are 4-7 day services. Some books can be sent first class at a much lower rate than priority. The buyer assumes all responsibility for determining the suitability of all products, sold by Joyous Home/Ripe For Harvest, for their specific use. Shipping damages must be reported within 48 hours.
What is a Bosch Authorized Retailer?
Bosch has designed an Authorized Retailer Program to protect the MAP, and also to protect you the buyer. Our goal is to be committed, knowledgeable, Bosch representatives in our standards, customer service and dedication to future sales and service. Please feel free to confirm my dealership with the U.S. Importer of the Bosch Kitchen Machines, LeQuip, in Salt Lake City, Utah. They can be reached M-F, 10-4 MST at 1-800-MY-BOSCH.
What if I forgot to send my change of address for the magazine?
We are not obligated to send out two magazines. Magazines are not forwarded by the postal service. We may ask for you to pay for the second magazine we need to ship out.
What are the clearance item policies?
All clearance items are subject to all of the same policies. Because of the deep discount given, they may not be returned. Prices are not negotiable. We make sure our clearance items are in very good condition and will make notes on how they got to clearance! If they are less than very good we will list their condition, ie..scratched etc..Items have full warranties starting from the date of purchase for the new owner, unless otherwise stated. We do not give free shipping on clearance items. Full support is given on all clearance items. If the product is over $150.00 the shipping charge will be added to your order after it is processed, even though the system will calculate free shipping. Shipping charges are above.
Please email us your address changes, we will respond with a “Thank You!” If you don’t receive a response, please email again. We are not responsible for items sent to an incorrect address if notification is not made.
Incorrect prices on site:
Sometimes my prices are changed on certain items, I try to stay up to date on these, but at times we miss things. We cannot be held responsible for errors in pricing. This also holds true if you save a sale page onto your computer or come across a cached page and order from that page. Please do not save our sale pages, always come to the site and refresh it so you can have current information.
What is your return policy?
We truly want our customers to be happy. We will spend as much time as needed with you on any purchase, we answer all emails, and have no problem helping you decide about your purchase.
Therefore: We will accept a return on a wrong item sent. In most cases, all sales are final; you cannot return an item simply because you changed your mind. We are also flexible in some cases, so please email us if you are not happy with an item. (Clearance items and media; books, DVDs, ebooks, magazines: once the order is placed for any of these, the order is not refundable, unless we have not charged and sent the item yet.) All sales are final on Bosch Kitchen Machines. For machines needing repair, warranty how-to will be given by us if you purchased from us. Just drop us an email if your machine is in need of a warranty fix. Shipping to Bosch is the responsibility of the purchaser. Bosch has 3 year warranties on their mixers. Nutrimills have limited lifetime warranties. In all cases the customer support is excellent if there is a problem with your machine.
Is there a restocking fee?
Not really because most sales are final. But if an item needs to be restocked the restocking fee is 15% with a minimum of $10.00 for any returns. Please understand we are a small business and much time and attention is spent on each customer’s order. These fees cover charges we have incurred processing the order.
What if my machine is not working properly?
Bosch will fix or replace any defective equipment. This would be a warranty claim, and authorization is needed. Just give us a call or email. We will be glad to help you get this taken care of but the machine cannot be shipped back to us. Shipping to the importer is not covered if warranty work is needed. A mill broken from rocks is not covered at all. Please use clean grain!
Is shipping covered on a return?
We will cover shipping only if we made a mistake by sending the wrong item. Shipping for normal returns is not covered. Insurance is also the responsibility of the purchaser.
What if I change my mind?
Refused deliveries or cancellations after the item has been shipped unfortunately will not be refunded.